1. VALIDITY OF TERMS AND CONDITIONS OF SALE
The terms and conditions of sale shall apply to the rights and obligations arising between the customers of BiotechUSA.ee online store (hereafter referred to as Customer) and Sportlab OÜ (hereafter referred to as BiotechUSA.ee) with the purchase of goods.
In addition to these terms and conditions, the legal relationships arising from the purchase of products from BiotechUSA.ee online store shall be regulated by the legislation applicable in the Republic of Estonia.
BiotechUSA.ee shall reserve the right to change the terms and conditions of sale and the prices. These changes will be displayed on BiotechUSA.ee's web page.
2. PRICE INFORMATION
All prices at BiotechUSA.ee's online store include a value added tax.
3. PLACING AN ORDER
To order, find the items you wish to order and add them to your shopping cart.
You can view the items in your shopping cart by clicking on the cart icon on the top of the web page. You can change the quantity of items in your shopping cart by writing the desired number in the appropriate field. If you want to delete the item from your cart, click on the cross placed on the same line with the item, after the price.
Before proceeding with your order, please choose a preferred delivery method. The delivery is free on all Estonia orders exceeding 75 €.
To proceed with your order, please click on “proceed to checkout“. If you are a registered user of BiotechUSA.ee's online store, proceed to log in to your account. If you are making your first order, please fill in your contact details in the required fields of “new customer“.
To confirm your order, click on “confirm“. Next, a pro forma invoice will be generated and you can proceed immediately with a payment using your credit card, a bank link or by making a bank transfer. An order confirmation and a copy of your invoice will be sent to your email address. You can view your orders history and invoices any time you want under „My account“.
Your order will be shipped after the receipt of payment.
4. ENTRY INTO FORCE OF THE CONTRACT OF SALE
The consumer undertakes to pay for the order after clicking „confirm“.
The contract of sale shall enter into force after the receipt of the payment made by Customer on the bank account of Sportlab OÜ.
After the entry into force of the contract of sale (after the receipt of the payment made by Customer), BiotechUSA.ee will assemble the order and hands it over to the company's logistics partners for delivery.
Orders placed and paid for on workdays before 13:00 PM will be delivered the next day or according to the delivery time indicated on the product card. Delivery time for islands may be up to 3 days. If the delivery is delayed, the BiotechUSA.ee's customer support will arrange with Customer a convenient delivery time.
In order to avoid delays in delivery, the order forms have to be filled in carefully and the delivery information submitted should be accurate and valid.
Products damaged (but not its packaging) during transportation shall be replaced to Customer. Should the replacement be impossible, Customer shall receive a refund equal to the price of the products.
BiotechUSA.ee shall not be held responsible for a delay in delivery if the goods were handed over to the logistics partners on time, but the delivery was delayed due to circumstances that BiotechUSA.ee could not foresee or control.
6. RETURN POLICY
Items purchased through BiotechUSA.ee online store may be returned within 14 days of the date of the receipt. Should Customer find the purchased item unsuitable, s/he can return it to the online store without indicating the cause for return.
If Customer wishes to return purchased items, please contact customer support at 555 99 025 or send an email to email@example.com.
Purchased items must be returned immediately, but no later than within 14 days following the submission of the request for withdrawal.The right to withdraw shall not apply to body, hand, hair care, and skin cosmetics.
The right to withdraw shall cover items that are unused and the package intact and undamaged.
Should it become inevitable that Customer has to pay the return costs, the online store shall refund the cost of purchased items and return costs no later than within 14 days following the receipt of the request for withdrawal.
The withdrawal period of 14 days shall not apply to the following items:
Items produced in accordance with Customer's personal needs;
Items produced custom-made according to conditions set out by Customer;
Items unsuitable for return due to health protection and hygiene reasons or if their packaging is removed after delivery;
Items mixed or diluted with some other product or items, so that they can no longer be separated from each other;
Breakdown or failure resulting from improper use of the appliance (failure to follow instructions for use);
Broken items or items with mechanical damage (e.g. after falling);
In the event of ordinary wear and tear or in the event of faults which do not cause the appliance's depreciation of value nor impair its use;
Should BiotechUSA.ee or Customer breach the present terms and cause damage to the other party, the breaching party shall be liable to the non-breaching party in the events and to the extent provided for in the legislation of the Republic of Estonia.
8. FORCE MAJEURE
BiotechUSA.ee shall not be held liable for the damage caused or for delivery delays, if the damage or delay is caused due to circumstances BiotechUSA.ee could not foresee or control.
9. PROCESSING OF PERSONAL DATA
The information and personal data collected when visiting BiotechUSA.ee online store and during the processing of orders shall be treated as confidential and shall not be disclosed to third parties.
Encrypted communication with banks during the payment of goods ensures the security of Customer's personal bank details.
10. COMPLAINTS PROCEDURE
Should goods be found non-compliant or have defects, please send the complaint to firstname.lastname@example.org.
The complaint should contain the following information:
Customer's name and contact details;
Date of presenting a complaint;
Description of the product's defects;
Complaint being presented to BiotechUSA.ee;
Reference to documents, confirming the fact of the transaction or a warranty, or provide their copies in the attachment.
BiotechUSA.ee will reply to a complaint in writing within 15 days as of the receipt of the complaint from Customer. If BiotechUSA.ee is unable to provide a response to the Customer's complaint within 15 days, BiotechUSA.ee will inform Customer of that in writing, stating the reason for delay and the date by which the response will be provided.
BiotechUSA.ee shall not assume liability for defects that have resulted through the Consumer's fault, either due to improper storage or non-intended use of products. Defects are product defects, not defects of packaging.
Should the goods appear to be non-compliant to the contract's terms and conditions, or have defects or malfunctions, Customer shall have the right to demand the repair or replacement of the goods. If the repair or replacement is impossible, or proves unsuccessful, or causes Customer unreasonable inconvenience, Customer shall retain the right to withdraw from the contract and claim the return of money.